Privacy policy
Last Updated: February 8, 2026
Retrolica ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, process, and safeguard your personal information when you visit or make a purchase from our website.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Information You Provide to Us
When you place an order, create an account, subscribe to marketing communications, or contact us, we may collect the following personal information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Account login credentials
- Order and transaction history
- Customer support communications
Payment Information
Payments are processed securely through third-party payment processors such as Stripe, PayPal, and other payment gateways. We do not store complete credit card numbers.
Information Collected Automatically
When you visit our website, we automatically collect certain technical and usage information, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed and browsing behavior
- Referring URLs
- Approximate geographic location derived from IP address
Cookies and Tracking Technologies
We use cookies, pixels, web beacons, and similar technologies to operate our website, enhance user experience, and support marketing and analytics functions.
---2. How We Use Your Personal Information
We process personal information for the following business and legal purposes:
- Processing and fulfilling orders
- Providing customer support and responding to inquiries
- Managing customer accounts
- Sending transactional and marketing communications
- Improving website functionality and performance
- Detecting and preventing fraud and security risks
- Complying with legal and regulatory obligations
3. Shopify and Enhanced Services
Our store is hosted on Shopify Inc. Shopify provides us with the e-commerce platform that allows us to sell our products and services to you.
Shopify may process personal information, including customer interactions and device data, to provide services to us and to support certain enhanced features such as fraud prevention, analytics, advertising, and personalization.
Shopify may combine data collected from our store with data collected from other merchants in accordance with Shopify’s own privacy policies. For more information, please review the Shopify Consumer Privacy Policy.
---4. How We Share Personal Information
We do not sell or rent your personal information. We may share personal information with trusted third parties necessary to operate our business.
Service Providers
- Payment processors
- Shipping and logistics partners
- Email marketing and communication platforms
- Website hosting and analytics providers
- Fraud prevention and security services
These providers are contractually obligated to protect personal information and use it only for authorized purposes.
Legal Compliance
We may disclose personal information when required by law, legal process, or governmental authority, or to protect our rights, safety, or property.
Business Transfers
If Retrolica is involved in a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction.
---5. Cookies and Consent
We use essential, functional, analytics, and marketing cookies. Where required by law, we obtain your consent before placing non-essential cookies.
You may manage or withdraw cookie consent through your browser settings or cookie preferences available on our website.
---6. Data Security
We implement appropriate technical and organizational safeguards to protect personal information, including:
- SSL encryption
- PCI-DSS compliant payment processing
- Restricted access to personal data
Despite our safeguards, no method of internet transmission is completely secure.
---7. Data Retention
We retain personal information only for as long as necessary to fulfill legitimate business and legal purposes.
- Order and transaction records may be retained for up to seven years.
- Account data is retained until account deletion is requested.
- Marketing data is retained until consent is withdrawn.
8. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
- Right to access personal information
- Right to correct inaccurate data
- Right to request deletion
- Right to object to processing
- Right to data portability
- Right to withdraw consent
- Right to opt out of targeted advertising or data sharing
To exercise your rights, please contact us at:
Email: support@retrolica.com
---9. Marketing Communications
You may unsubscribe from marketing emails by clicking the unsubscribe link in any promotional email or by contacting us directly.
---10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
---11. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
---12. International Data Transfers
Retrolica operates from Hong Kong and China. Personal information may be transferred to and processed in countries outside your country of residence.
By using our website, you consent to such international data transfers. We implement safeguards to protect personal data during transfers.
---13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When updates occur, we will revise the "Last Updated" date.
If material changes are made, we will provide additional notice where required by law.
---14. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: support@retrolica.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Hong Kong Time, GMT+8)
---Legal Notice
This Privacy Policy is provided for general informational purposes and does not constitute legal advice. Retrolica makes reasonable efforts to maintain compliance with applicable privacy laws but recommends consulting qualified legal counsel to ensure full compliance with all applicable regulations.