Contact

We're here to help! Whether you have a question about our products, need assistance with an order, or just want to share your love for retro cycling, we'd love to hear from you.

Get in Touch

Email: support@retrolica.com

We aim to respond to all inquiries within 24–48 hours during business days.

Business Hours

Our customer support team is available:

Monday through Friday
9:00 AM – 6:00 PM (Hong Kong Time, GMT+8)

We're closed on weekends and major holidays, but don't worry—we'll respond to your message on the next business day.

What Can We Help You With?

  • Product Information — Questions about sizing, materials, designs, or availability
  • Order Status — Tracking your order or checking on delivery times
  • Returns & Exchanges — Initiating a return or exchanging for a different size
  • Payment Issues — Questions about payment methods, invoices, or billing
  • Shipping Questions — International shipping, customs, or delivery concerns
  • General Inquiries — Wholesale partnerships, collaborations, or feedback

Before You Contact Us

You might find the answer to your question faster by checking out these resources:

Stay Connected

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Visit Us Online

While we don't have a physical store, you can explore our full collection anytime at retrolica.com. We ship worldwide, so no matter where you are, you can bring a piece of cycling history to your wardrobe.

Wholesale & Partnership Inquiries

Interested in carrying Retrolica products in your shop or collaborating with us? We'd love to explore opportunities with like-minded cycling enthusiasts and businesses.

Please email support@retrolica.com with:

Subject Line:

  • "Wholesale Inquiry"
  • "Partnership Inquiry"

Please include:

  • Your name and business name
  • A brief description of your business or proposal
  • Your location and website (if applicable)

We'll get back to you as soon as possible to discuss how we can work together.

Feedback & Suggestions

We're always looking to improve. If you have feedback about your experience with Retrolica—whether it's about our products, website, or customer service—we want to hear it. Your input helps us get better.

Send your thoughts to support@retrolica.com with the subject line "Feedback".

Thank you for choosing Retrolica. We're honored to be part of your cycling journey.